FAQ
What is your return policy for clothing items?
Our return policy allows for returns within 30 days of purchase, provided the clothing items are in their original condition with tags attached. Please refer to our Returns & Exchanges page for more details.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your order on our website or the shipping carrier's website.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Please check our Shipping & Delivery page for a list of countries we ship to and the associated shipping fees.
What payment methods are accepted?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. You can select your preferred payment method during the checkout process.
How can I contact customer support?
Our customer support team is readily available to assist you. You can reach us by phone at +1(212)763-6540 or by email at cleliazolli@sartoriumlux.com. We strive to respond to all inquiries within 24 hours.
Are your clothing items true to size?
We provide detailed size charts for each clothing item to help you choose the right size. We recommend referring to these charts and measuring yourself accurately to ensure the best fit. If you have any specific fit-related questions, our customer support team is happy to assist you.
Can I cancel or modify my order after it has been placed?
We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact us as soon as possible. While we cannot guarantee changes after the order is placed, we will do our best to accommodate your request.
What is the estimated delivery time for orders?
The estimated delivery time for orders varies based on the shipping method and destination. Typically, domestic orders are delivered within 3-7 business days, while international orders may take longer. Please refer to our Shipping & Delivery page for more specific information.
Do you offer gift cards?
Yes, we offer gift cards that can be purchased on our website. They make for a perfect gift, allowing the recipient to choose their favorite clothing items from our collection.
Are there any special care instructions for your clothing items?
Each clothing item comes with care instructions on the label or product page. We recommend following these instructions to ensure the longevity and quality of your garments. If you have any specific care-related questions, feel free to reach out to our customer support team for guidance.